Shipping Information

1. Dispatch times

1.1 Production or preparation time is separate from international transit time. Before ordering, contact us to confirm stock availability, how your chosen style is made and its estimated dispatch date. This page does not promise a single dispatch timeframe for every item.

1.2 International transit starts after dispatch. Estimates vary by destination, carrier, peak season and customs clearance. Before ordering, confirm the delivery services available for your destination and estimated transit times. Estimates do not limit delivery obligations or remedies under applicable law.

1.3 Confirm the workmanship, fabric, size and production time for preorder or custom items before ordering. If we cannot dispatch as promised, we will promptly notify you using your order contact details of the revised estimated dispatch date, with the choice to agree to wait or cancel for a refund as required by applicable law. Where your consent is legally required, an order note alone does not make a delay effective.

1.4 Merge/split: mergeable same-address orders may ship together; if partial OOS we may ship available items and advise restock/refund—no arbitrary full cancel.

2. Delivery coverage

2.1 Orders are dispatched from mainland China. Delivery availability, shipping routes and charges for overseas or cross-border addresses are determined at checkout.

2.2 Remote islands, addresses requiring multiple transfers or areas with limited local carrier coverage may have restricted shipping options and longer transit times.

2.3 If an address cannot be delivered or is incomplete, you must help correct it; hold/return/redirect fees may be buyer-paid.

3. Shipping charges and free shipping

3.1 Freight is calculated at checkout by destination, weight/volume, and international lane—confirm the final amount before ordering.

3.2 Threshold free-shipping promos usually waive outbound standard freight only—not duties, clearance, returns, or redelivery; see promo/checkout notices.

3.3 Rush, insurance, and similar add-ons, if offered, are priced separately and shown at checkout.

3.4 Returns/destruction from refusal, wrong address, long no-show, or failed clearance usually make hold/return fees buyer-paid; reship requires paying the difference.

4. Tracking your order

4.1 After dispatch, view the tracking number and updates in My Orders. Carrier updates may be delayed; a gap of several days during international transit does not necessarily mean a parcel is lost.

4.2 If there are still no updates significantly beyond the estimated timeframe, check for destination holidays or ongoing customs clearance, then contact us with your order number so we can investigate.

4.3 Keep your delivery phone number and email accessible, and watch for customs or local delivery notices. Follow the local carrier's instructions if collection at a pickup point is required.

5. Receiving and checking your order

• Check the outer packaging on receipt. If it is visibly damaged, wet or deformed, we recommend taking photos and contacting us promptly to help us investigate. This recommendation does not shorten any statutory time limit for your rights.
• Transit damage or missing items: We recommend keeping the packaging and shipping label to help us investigate with the carrier. The carrier's reporting deadline does not limit your legal rights against us.
• Quality, wrong item, and size issues follow the Returns Policy; who pays for returns to China and taxes follows Returns + Shipping Policy.
• Pickup-point/locker receipt counts as delivered; contact support ASAP for post-pickup issues so we can help investigate.
• When trying on an item, we recommend keeping the tags attached and avoiding washing it. Preorders, made-to-order production or standard size choices do not automatically exclude statutory return rights. Goods genuinely made to personal specifications may qualify for a statutory withdrawal exception, but remedies for defects, incorrect items and other statutory claims remain unaffected.

6. Delivery issues and compensation

6.1 Lost or seriously damaged parcels: Provide your order number and any available tracking details or photos. We will investigate and arrange a replacement, refund or other applicable remedy as required by law. Refunds for issues that are our responsibility are not automatically reduced by so-called unrecoverable charges. Carrier investigations do not limit your statutory rights.

6.2 Marked delivered but not received: We recommend checking with household members, reception staff, neighbours and collection points first. If you still cannot locate the parcel, contact us promptly so we can investigate. A carrier delivery scan is not the only evidence of actual receipt, and our reporting recommendation does not shorten statutory time limits.

6.3 Duties, clearance, and abandonment follow the Shipping Policy and checkout tax notices; duties are collect by default and buyers must cooperate with clearance.

6.4 Customs inspections, port congestion or flight changes may affect transit. We will help investigate and keep you updated. Delay is not a blanket exclusion of liability. This guidance does not restrict your legal rights to cancellation, a refund or other remedies.

7. Invoices and proof of delivery

If you need an invoice, enter the invoice details as instructed at checkout, or contact support after your order is completed. Shipping labels and delivery records can serve as proof of receipt. Please keep your electronic tracking information.

8. Contact us

For delivery questions, use Contact Support in the Help Center, the Contact Us page or the after-sales option in your order details. Include your order number, tracking number and screenshots where possible to help us respond more quickly.